Regional Parts Specialist

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PARTS Full Time Irving, TX, US

Salary Range: $50,000.00 To $60,000.00 Annually

Title:

Regional Parts Specialist

Reports to :
Parts Manager

Location : DMG MORI USA

Hours :
Monday through Friday, 8:30am to 5:30pm

Classification :
Non Exempt

Travel : 0%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Essential Job Functions:

• Support dealers and customers in helping to identify and quote parts.
• Occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts.
• Occasional communication with factories to receive technical direction to identify parts.
• Occasional communication with local Technical Centers and local Parts Facilities to identify parts.
• If unable to successfully identify a part, request assistance from other Technical Clarification team members.
• Process incoming quotes and orders from dealer’s direct sales customers.
• Check account status and update account information, enter new customer data into the system.
• Order processing (quoting, order entry, P.O. receiving and invoice processing).
• Filing (keep customer files, sales orders, invoices and credit card receipts).
• Credit card processing (process credit card purchases via online credit card system).
• Customer service (take incoming phone calls).
• Process return authorizations.
• Follow up on open quotes and order daily.
• Upload and maintain customer accounting documents to Docushare.
• Other duties as assigned.
• Bachelor’s Degree from an accredited university.
• Preferred mechanical aptitude to understand part and electrical drawings.
• Preferred high level of analytical/problem solving skills and critical thinking.
• Must have good organizational skills.
• SAP experience is preferred.
• Ability to multi-task in fast paced environment.
• Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
• Excellent verbal and written communication skills.

WORK ENVIRONMENT :
Warehouse, showroom, and office environment will be experienced. Exposure to possible hazards may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

PHYSICAL DEMANDS :
Frequent: standing, walking, bending, stooping, lifting, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: operating power equipment, sitting at desk, utilizing computers and phones.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.