Inside Sales Representative - Residential

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Sales & Marketing Full Time G&A Irving, TX, US

2 days ago Requisition

Pinnacle Propane, LLC
, a leading provider in the propane industry, is on the hunt for a dynamic and driven Inside Sales Representative, Residential
, to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you’ll enjoy:

• Great Benefits:
  Including medical, vision, dental insurances, amongst others.
• Life Insurance:
  Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off:
  Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan:
  Employer contributions to help you save for the future.

The Inside Sales Representative combines sales, upselling, customer relationship management, and account management to support residential growth. This role is equally focused on winning business and helping customers successfully begin service, owning the customer journey from the initial inquiry through account creation and the first completed propane delivery.

Responsibilities include qualifying opportunities, recommending appropriate products and programs, closing sales, completing accurate account setup, and coordinating with internal teams to keep each customer moving toward their first delivery. Success means more than opening an account: it means following through on commitments, resolving onboarding barriers, keeping customers informed, and ensuring a smooth start to service.

The representative also conducts outbound prospecting, follows up on unconverted leads, reengages customers, and identifies opportunities to strengthen customer relationships through relevant service and program recommendations.

In addition to regular pay, this position offers the opportunity to earn incentives for acquiring new residential customers under the company's applicable incentive plan. Incentive eligibility, requirements, and payment details will be communicated separately.

• Handle inbound new customer inquiries and marketing-generated leads, responding within the published speed-to-lead standard and treating every lead as time-sensitive.
• Work the daily assigned lead queue in priority order and complete the full contact cadence before a lead is dispositioned.
• Qualify each opportunity using the standard qualification set: service address and serviceability, tank ownership and size, current supplier and contract status, expected usage, decision timing, and credit path.
• Maintain ownership of new-customer questions and account needs through the first completed delivery, coordinating with Customer Care, Service, and Dispatch as needed. Route routine existing-customer service requests to the appropriate team, while supporting assigned sales, upselling, retention, and account management activities.
• Disposition every lead…