Dispatcher - Loss Prevention Officer

Position: Loss Prevention Dispatcher

Department: Security

Purpose: To ensure that the hotel guest, associates, and hotel property are maintained in a safe and secure environment

Reports to: Director of Security, Security Managers

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Follow directions from Loss Prevention leadership and complete additional duties or special assignments as needed to support departmental and hotel operations.
• Demonstrate professionalism, accountability, and effective communication while supporting departmental and hotel operations.
• Maintain knowledge of hotel facilities, services, events, and daily operations.
• Ensure proper communication of pending incidents, assignments, and relevant information during shift transitions.
• Identify and report any safety hazards, security concerns, or equipment deficiencies.
• Maintain a professional, neat, and organized appearance according to Omni Hotels & Resorts standards.
• Respond promptly and effectively to emergency situations to ensure the safety of guests, associates, and hotel property.
• Attend all required departmental meetings and training sessions.
• Maintain a clean, organized, and operationally ready dispatch area.

• Excellent guest service and verbal communication skills.
• Ability to communicate effectively with guests, associates, and management in person, by telephone, or via radio.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• Ability to maintain professionalism and composure during stressful situations.
• Ability to work independently and collaboratively with other hotel departments.

• Telephone, pen/pencil, photo-copying machine, computer and printer

file folders, filing cabinet, facsimile machine

• Lift jack dolly, hand truck, camera, first aid equipment

• Interior of hotel, in all areas with exposure to extreme temperatures.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.