Field Service Technician -Compact Construction Equipment

Field Service Technician - Compact Construction Equipment

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The Compact Construction Equipment Field Service Technician provides face‑to‑face customer service located at an off‑site location and is responsible for troubleshooting, diagnosing, repairing, and reconditioning various compact construction equipment. The territory covered will be a central area of the Dallas/Fort Worth Metroplex.

• Performs minor to moderate repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor to moderate troubleshooting and diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles basic components
• Tests and verifies proper operation of all repairs
• Prepares and completes all job‑related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re‑work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

• Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Moderate knowledge of how to diagnose and troubleshoot electrical, hydraulic, and mechanical components
• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast‑paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

• More than one year of compact construction equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

• Travel required with the possibility of an overnight stay

• Valid Driver’s license required
• Must have an acceptable driving record
• Must own required tools to perform repairs

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual…