Service Technician

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The Service Technician I is responsible for performing complex mechanical and electrical installation, maintenance, overhauls, and repairs of material handling equipment at customer facilities across the United States.

• You will provide excellent customer service by communicating with customers in a professional and courteous manner.
• You will collaborate with other team members to ensure that all service requests are fulfilled and customers  needs are met.
• You will perform mechanical and electrical tasks, including equipment installation, system configuration, software and network upgrades, trial runs, repairs, and overhauls.
• You will troubleshoot installation issues and perform corrective actions as needed.
• You will provide hands-on training to end users on the operation and maintenance of material handling equipment.
• You will conduct daily site inspections, Job Hazard Analyses (JHA), and safety checks.
• You will provide daily status updates to project management.
• You will interact professionally with customers, addressing service-related concerns and providing timely resolutions.
• You will travel up to 90% to customer sites nationwide to support installation, commissioning, and repair activities.
• You will provide remote technical support via phone and email to internal teams and customers.
• You will promote company service and support offerings; identify and communicate opportunities for additional services.
• You will enhance the company s competitive position and assist in ensuring relationships are maintained with key customer accounts.
• You will perform other duties as needed to support project installation and management.

Your profile

• You have 0–2 years of relevant work experience preferred
• You have a High school diploma or equivalent
• You have the ability to build and maintain positive customer relationships.
• You have demonstrated customer service orientation and professional demeanor.
• You have strong mechanical, electrical, and systems troubleshooting skills; ability to read and interpret blueprints and technical drawings.
• You are proficient in using service tools, diagnostic equipment, and software.
• You have computer proficiency, including MS Outlook, Excel, Word, and Windows-based applications.
• You have excellent verbal and written communication skills, including active listening and clear documentation.
• You have strong communication skills encompassing active listening, friendly manner and writing skills.
• You are proficient in using tools and service test equipment.
• You have the ability to pass a sensitive security background check.
• You have a valid driver’s license with a clean driving record.
• You have the physical capability to lift up to 50 lbs, push/pull equipment weighing up to 1,900 lbs (with assistance), and work in confined or physically demanding environments (bending, crawling, etc.).
• You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
• You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic Parcel Logistics team based in Irving, Texas, USA.

Can you see yourself in this profile? Then Körber is the right place for you. We look…