Senior Analyst, Telecom Procurement

ADT is seeking a Senior Analyst, Telecom Procurement to support and optimize our enterprise wireless environment. This highly visible role combines telecom expense management, wireless operations, data analytics, vendor management, and process improvement to help deliver a seamless mobility experience for employees across the organization.

You'll partner with Finance, Procurement, IT, Security, HR, and major wireless carriers to manage mobility services, analyze telecom spend, improve operational efficiency, and identify cost-saving opportunities across our enterprise.

If you enjoy working with data, solving complex operational challenges, and influencing business decisions, we'd love to meet you.

Duties and Responsibilities:

Manage enterprise wireless mobility operations and telecom expense management (TEM)
Analyze wireless billing, inventory, usage, and financial data to identify trends, discrepancies, and optimization opportunities

Audit carrier invoices and ensure contract compliance, accurate billing, and negotiated pricing

Support device lifecycle activities including activations, upgrades, transfers, and disconnects

Manage and resolve mobility requests through Service Now Create  reports, dashboards, and KPIs using Excel, Power BI, Service Now Reporting, or similar tools

Partner with wireless carriers and vendors to resolve issues and improve service performance

Support procurement, sourcing, vendor management, and contract initiatives

Drive process improvements, automation efforts, and operational efficiency projects

Ensure compliance with wireless policies, standards, and governance requirements

Minimum Qualifications:

5+ years of experience in telecom operations, wireless mobility, telecom expense management, procurement analytics, business operations, or a related field

Experience with Telecom Expense Management (TEM) platforms

Strong analytical and data management skills

Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, reporting, data analysis)

Experience with Service Now or similar request management platforms

Ability to work with large datasets and translate findings into actionable business insights

Experience managing telecommunications vendors and carrier relationships

Strong communication, problem-solving, and stakeholder management skills

Los Angeles Applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.​Philadelphia Applicants:
Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.

Full time Posting Date: