Manager - Tech Ops

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

Diversified is seeking an experienced Manager of Tech Ops to oversee installation and field operations within an assigned market. This role is responsible for leading field teams, coordinating resources, and ensuring projects are executed safely, efficiently, on schedule, and to the highest quality standards. The Tech Ops Leader provides hands‑on leadership to Field Implementation Managers, Site Supervisors, Lead Technicians, Installation Technicians, and Associate Technicians.

The ideal candidate is a strong people leader with a solid technical operations background, excellent problem‑solving skills, and a commitment to operational excellence and continuous improvement.

• Lead and manage installation teams within the assigned market, providing direction, coaching, and performance management.
• Oversee field execution to ensure installations align with project scope, schedules, safety requirements, and quality standards.
• Plan, assign, and coordinate field resources across multiple active projects to support successful delivery.
• Collaborate with Project Managers, Site Supervisors, and other stakeholders to coordinate jobsite activities, resolve challenges, and maintain project schedules.
• Establish and reinforce installation standards, processes, and best practices to ensure consistent quality and workmanship.
• Monitor field performance, proactively identify operational risks, and implement corrective actions to address scheduling, staffing, safety, and quality concerns.
• Serve as the primary escalation point for installation‑related challenges within the assigned market.
• Support employee onboarding, technical training, skill development, and career progression.
• Drive accountability for timekeeping, reporting, and compliance with company policies and procedures.
• Foster a culture of safety, professionalism, collaboration, and continuous improvement across field teams.

• Associate degree.
• 5–7 years of relevant experience in audiovisual (AV) installation, field operations, or technical project delivery.
• Minimum of 2 years of experience leading installation teams or supervising field personnel.
• Strong knowledge of installation processes, jobsite coordination, safety practices, and quality standards.
• Demonstrated ability to manage multiple field crews and concurrent projects.
• Effective leadership, communication, decision‑making, and problem‑solving skills.
• Ability to establish clear expectations, drive accountability, and consistently enforce operational standards.

• AVIXA Certified Technology Specialist (CTS) or related industry certification.
• Experience working within structured field installation organizations.
• Experience…