Donor Care Agent

# Donor Care Agent Texas Office - IRVING, TX 75063## Overview Salary Range $19.00 Hourly Position Type Seasonal Travel  Percentage None## Description Are you interested in building a career that makes a difference and creates a legacy? Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.
As
** Donor Care Agent**, the successful candidate will be responsible for maintaining the relationship with Human Appeal's new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal's local and international projects and courteously endorsing their continued contribution.
** JOB TYPE
**** EMPLOYMENT CLASSIFICATION** - Temporary
** WHAT YOU WILL BE DOING
***
* ESSENTIAL JOB FUNCTIONS:

** Responsibilities include, but are not limited to:
* Outbound/Inbound call center
* Handling customer inquiries via telephone and email
* Maintaining donor database by entering and updating customer information accurately via Salesforce
* Achieving set KPI targets
* Chasing/Processing pledge forms from events
* Processing/Chasing Orphan Renewals, failed payments, and cancelations
* Entering and updating information accurately in excel reports
* Keep up to date with the events within the Charity to satisfy Donor enquiries
* To attend and contribute positively to meetings, conferences and training courses as agreed with the supervisor
* Establish and maintain effective working relationships with co-workers, supervisors, managers, directors and the Human Appeal donors
* Other duties as per the request of the Donor Care Supervisor in the interest of the organization objectives
*
* Note:

This is an on-site position.
**** WHAT YOU WILL NEED
**** EDUCATION/EXPERTISE:
*** High School Diploma or equivalent required
* Proficient in Microsoft Office required
** JOB REQUIREMENTS/SKILLS/ETC:
*** Receive feedback from donors
* Provide good customer service
* Increase donor donations/retention
* Retain donors who may be thinking of moving to another Charity
* Pass on calls to the appropriate departments for enquiries
*
* PHYSICAL REQUIREMENTS:

*** Visual acuity to use a keyboard and view a computer terminal.

Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp.
* May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand and walk.
* Ability to occasionally lift, carry and/or move light to medium weight up to twelve (12) pounds and/or exert up to twelve (12) pounds of force.
* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
**** Human Appeal is committed to building a diverse and inclusive community and strongly encourages candidates from underrepresented groups to apply. Human Appeal is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.***...................................................................................................................................
** Why Human Appeal?*
* ** Our Greatest Achievements Include:
** Safeguarding bright futures for more than 22,000 vulnerable orphans in 9 countries. Our one-to-one sponsorship program has a built-in school attendance requirement while covering the cost of food, housing, medical care, and learning materials.

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