Senior AI Customer Data Platform Engineer​/Irving, TX​/Jacksonville, FL​/Tampa, FL

Location - Irving, TX / Jacksonville, FL/ Tampa, FL / New York City, NY

We are seeking a Senior AI Customer Data Platform (CDP) Engineer with strong expertise in Customer Data Platforms, Generative AI, and Data-Driven Personalization. The ideal candidate will design and build AI-powered customer engagement solutions leveraging customer 360 data, LLMs, RAG, AI Agents, and enterprise data platforms to support banking and financial services use cases.

• Design and implement AI-powered solutions using Customer Data Platforms (CDP) and Generative AI.
• Build customer intelligence, personalization, and customer 360 solutions.
• Develop AI chatbots, virtual assistants, and customer service automation platforms.
• Integrate LLMs with customer data, CRM systems, marketing platforms, and enterprise applications.
• Build RAG applications leveraging customer knowledge repositories and structured/unstructured data.
• Develop APIs and AI services using Python.
• Implement data ingestion, identity resolution, customer segmentation, and activation use cases.
• Optimize prompts, model performance, and AI response quality.
• Collaborate with business, product, data, and architecture teams to deliver AI-driven outcomes.
• Ensure compliance with data privacy, governance, and Responsible AI standards.

• AI Customer Data Platform
• Customer Data Platforms (CDP)
• Customer Identity Resolution
• Generative AI
• Prompt Engineering
• AI Agents / Agentic AI

• Customer Data Modeling
• SQL
• REST APIs
• Data Governance
• Development
• Python (Mandatory)
• FastAPI / Flask
• Microservices
• Git / Git Hub
• Docker
• CI/CD

• Experience with customer onboarding, servicing, fraud, marketing, or personalization platforms.
• Knowledge of MLOps and AI Governance.
• Experience integrating AI with Salesforce Data Cloud, Adobe Experience Platform, Tealium, Segment, or similar CDP platforms.
• Exposure to Git Hub Copilot and AI-assisted development.

• Lang Graph
• Semantic Kernel
• Knowledge Graphs

• 8+ years of software engineering, data engineering, or AI solution development experience.
• 2+ years of hands-on experience with Generative AI and LLM applications.
• Experience implementing Customer 360 or CDP solutions.
• Hands-on experience integrating customer data with AI/ML models.
• Experience building at least one production‑grade AI or RAG application.
• Strong understanding of customer data privacy, security, and regulatory requirements.