Senior Kore.ai Developer​/Conversational AI Engineer

Location: Irving, TX, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Senior Kore.ai Developer / Conversational AI Engineer to join our team in Irving
, Texas (US-TX),
United States (US).

• Design, develop, configure, test, deploy, and support enterprise conversational AI and chatbot solutions using the Kore.ai platform.
• Develop conversational experiences using Kore.ai XO Platform capabilities, including Dialog Tasks, FAQ Skills, Knowledge AI, Search Skills, and Small Talk.
• Design and implement conversational flows using NLP/NLU concepts, intent modeling, entity extraction, context management, and conversation-design principles.
• Integrate Kore.ai conversational solutions with enterprise platforms and applications such as Service Now, Salesforce, Microsoft Teams, SharePoint, and Microsoft Azure services.
• Configure and support authentication and authorization mechanisms including OAuth, Single Sign-On (SSO), SAML, and Microsoft Entra  / Azure AD.
• Develop and support conversational AI solutions deployed in cloud environments, preferably Microsoft Azure.
• Troubleshoot chatbot, integration, API, authentication, NLP/NLU, and production-related issues and implement appropriate resolutions.
• Collaborate with business stakeholders, product teams, architects, developers, and application teams to understand conversational AI requirements and translate them into technical solutions.
• Participate in requirements analysis, solution design, development, testing, deployment, and production-support activities.
• Develop reusable components, integrations, and conversational patterns to improve scalability and consistency across enterprise chatbot solutions.
• Participate in code reviews, defect resolution, performance optimization, and platform enhancement activities.
• Follow Agile development practices and participate in sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives.
• Use Git, CI/CD pipelines, and Dev Ops practices to manage source code, application builds, testing, and deployments.
• Support integration of Generative AI, Azure OpenAI, Copilot, Retrieval-Augmented Generation (RAG), or related AI capabilities where applicable.
• Maintain technical documentation, solution designs, integration specifications, and operational support documentation.

• Minimum 5+ years of overall IT experience, including hands‑on experience developing solutions using the Kore.ai platform.
• Minimum 5+ years of Strong hands‑on experience designing, developing, deploying, and supporting enterprise conversational AI and chatbot solutions.
• Minimum 5+ years of Experience with the Kore.ai XO Platform, including Dialog Tasks, FAQ Skills, Knowledge AI, Search Skills, and Small Talk.
• Minimum 5+ years of Strong understanding of NLP/NLU concepts, including intent modeling, entity extraction, conversational flows, and conversation design.
• Minimum 5+ years of Experience integrating Kore.ai solutions with enterprise applications such as Service Now, Salesforce, Microsoft Teams, SharePoint, and/or Microsoft Azure services.
• Minimum 5+ years of Experience implementing authentication and identity‑management mechanisms including OAuth, SSO, SAML, and Microsoft Entra  / Azure AD.
• Minimum 5+ years of Experience working with cloud platforms, preferably Microsoft Azure.
• Minimum 5+ years of Experience with Git, CI/CD pipelines, Dev Ops practices, and Agile software‑development methodologies.
• Minimum…