Assistant Operations Manager

Level 4 Transit is a 5-star Non-Emergency Medical Transportation (NEMT) company that is experiencing tremendous growth! So we are seeking an adaptable, hands-on Assistant Operations Manager to join our leadership team. In this multifaceted role, youwill split your time between office-based scheduling and dispatch operations,local fleet oversight, new client marketing and outreach, and administrative compliance. You Will also serve as a key backup driver when needed to ensure zero service disruption.

You will report directly to the Operations Manager and play a pivotal role in operational efficiency, client growth, anddriver support.

• Oversee daily dispatch operations, optimizing routes for efficiency,safety, and on-time performance.
• Manage driver master schedules, shift coverage, meal/rest break compliance, and time-off requests.
• Monitor real-time GPS tracking and transit software to handle live rerouting, traffic delays, and emergency adjustments.
• Support dedicated schedulers/dispatchers and serve as point of contact for field drivers during operational hours.

• Conduct regular physical inspections of fleet vehicles to verify cleanliness, safety gear, and mechanical condition.
• Schedule and coordinate preventive maintenance, annual inspections,repairs, and vendor servicing to minimize downtime.
• Manage vehicle check-in/check-out logs, fuel card reconciliation, and registration compliance.
• Respond on-site to vehicle breakdowns, accidents, or complex field delays as needed.

• Maintain driver qualification files, Department of Transportation (DOT) compliance records, and Hours of Service (HOS) logs.
• Assist with driver recruitment, background checks, initial onboarding,and field road-testing.
• Other administrative tasks as the role grows.
• Identify and reach out to prospective regional clients (businesses,schools, event planners, healthcare facilities, or logistics partners).
• Assist in developing local marketing campaigns, promotional materials,and digital outreach efforts.
• Conduct sales presentations, prepare service quotes, and manage onboarding for new corporate accounts.
• Maintain and grow relationships with existing clients to encourage repeat business and account expansion.

• Safely step in as a backup driver during peak hours, unexpected call-outs, or emergency coverage.

• Experience:
  
  1-3 years of combined experience in transportation dispatch,fleet management, and administrative support. Prior exposure to marketing,sales, or customer relationship management (CRM) is a strong plus.
• Licensing:
• Must hold a Texas driver's license.
• Clean driving record, clean criminal record, and able to pass a drug screening.
• Complete specific driving and other training/certifications as required.
• Technical
  
  Skills:
  
  Proficiency with dispatch and routing software, CRMtools (e.g., Hub Spot, Salesforce, Zoho), and proficient with Microsoft Office applications.
• Soft Skills:
  
  Exceptional organizational ability, strong interpersona land sales communication, and quick problem-solving skills under pressure.
• Physical Requirements:
  
  Ability to conduct physical vehicle inspections outdoors in varying weather and push a client of 350 lbs up a wheelchair rampand secure them in the vehicle.
• Time Flexibility:
  Operations runs from 4AM - 7PM and may require some of your attention outside of standard hours including weekends. Management will workout schedule to accommodate points of escalation for the front line team.
• W2 role with productivity incentives anticipated to increase pay $5K to $10K per year.
• Hybrid work arrangement (home, field, office)
• Company vehicle provided for business use
• Other benefits to be introduced as company grows