Data-Driven Senior Advisor, Customer Service
Listed on 2026-10-15
-
Customer Service/HelpDesk
Customer Service Rep
Southern California Edison is seeking a Senior Advisor, Customer Service Performance Excellence to lead performance management for the Customer Service organization. You will architect frameworks, KPI structures, scorecards, and forecasts using advanced analytics, Power BI, SQL, and related BI tools to inform strategic decisions and drive improvements.
You will partner with stakeholders, translate data into actionable insights, and support incident management readiness as part of the role.
For the Data-Driven Senior Advisor, Customer Service Performance position at Southern California Edison (SCE), we are reviewing applications now.
Step into the Data-Driven Senior Advisor, Customer Service Performance role at Southern California Edison (SCE) in Irwindale, CA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).