Customer Energy Programs Advisor

Join to apply for the Customer Energy Programs Advisor role at Southern California Edison (SCE).

This range is provided by Southern California Edison (SCE). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Become a Customer Energy Programs Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a crucial role in guiding customers through the evolving landscape of distributed energy resources, while also bolstering grid resilience. This position directly supports California’s clean energy goals by ensuring Self Generation Incentive Program (SGIP) participants receive accurate, timely guidance and resolution.

Your work will empower customers to benefit from cutting‑edge technologies while driving customer satisfaction and program success. As a Customer Energy Programs Advisor
, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

• Leads initiatives on energy efficiency and demand response programs to optimize energy usage during peak periods
• Communicates program events to leadership and senior individual contributors
• Incorporates complex energy usage data, load patterns, and grid conditions to recommend potential opportunities and optimize program effectiveness
• Leads meetings with internal teams, such as grid operations, customer service, and marketing, to ensure seamless integration of programs with overall utility operations and customer engagement efforts
• Recommends compliance and regulatory requirements and guidelines related to programs, including reporting obligations and adherence to program rules and protocols
• Endorses program cost effectiveness ideas and identify areas for improvement for all program related activities (i.e. training)
• Leads in meetings with key stakeholders, including regulatory bodies, industry associations, and technology providers, to stay informed about industry trends, share best practices, and foster collaboration for the advancement of programs
• Serves as an expert and training lead for all program related topics
• Leads engagement activities to promote program related information at outreach events
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

• Seven or more years of experience in demand response principles, leading customer programs, or conservation/efficiency initiatives.

• Experience utilizing knowledge of billing operational policies, processes, procedures, and incentive tracking systems.
• Experience with distributed generation technologies, energy storage, and utility programs.
• Experience interpreting CPUC Regulatory and Policy decisions
• Strong analytical, communication, and project management skills to guide applicants through program requirements.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Experience with reporting including development of Power
  
  BI Dashboards.

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the…