Incident​/Problem Manager

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* Pro Consulting offers contingent Staff Augmentation of IT professionals, Permanent Recruiting, and Temp-to-Hire. Our industry expertise in financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care, and service industries ensures customized services.

Job Title:

Incident / Problem Manager

Job Location:

Irwindale, CA

Duration:
Permanent / Full Time

JOB DESCRIPTION:

• Excellent communication skills - Both verbal and written
• Ability to drive and control Technical & Management bridge during Major Incidents
• Ability to determine the Incident priority based on Business impact and urgency
• Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge
• Effectively communicate the Outage status with updates to Leadership teams
• Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible
• Ensuring progression or implementation of CRs relating to Major Incidents
• Broadcast MI communication on regular intervals as per the process
• Providing post MI summary report to stakeholders
• Ability to coordinate with multiple resolver groups/third party vendors
• Effective handshake with Problem Management team during Major Incidents for RCA

All your information will be kept confidential according to EEO guidelines.