Learning Operations Senior Specialist

Pay Range

$/yr - $/yr

Become a Learning Operations Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this role, you’ll be the go‑to expert for our enterprise Learning Management System (LMS). You will lead the design, implantation, and optimization of learning solutions that support leadership development, safety programs, compliance training, and system enhancements across the organization. Your expertise in Success Factors Learning will drive advanced analytics and reporting, ensuring data‑driven decisions and compliance tracking.

You will also manage procurement processes for training materials and vendor services and play a key role in planning and executing enterprise recognition events that foster engagement and culture. This position requires strong technical proficiency, analytical skills, and vendor‑management experience, with a direct impact on business unit and company‑wide learning initiatives.

• Delivers technical trainings on a wide range of solutions areas / technologies
• Develops, designs, and ensures quality of training materials; performs in the capacity of Technical Instructional Design Lead
• Utilizes knowledge of training methodologies to plan and facilitate development of training solutions that drive department or Operating Unit outcomes
• Monitors and documents user outcomes, needs assessment and learning objectives
• Supports the implementation of training programs, delivery plans and documentation of user outcomes
• Collaborates with cross‑functional stakeholders to understand existing software and system training materials, identify gaps and develop an organized approach to development of training resources
• Contributes to the identification and design of the technical training curriculum, balancing the needs of different functions
• Ensures feedback is incorporated into the design, development or facilitation of future technical training programs, and that training interventions align both learner experience and department/Operating Unit needs
• Conducts analyses on program effectiveness, reporting to department or Operating Unit leaders on results
• Provides input on documentation of programs, curriculum, and outcome objectives; provides oversight and guidance to less experienced team members
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

• Five or more years of experience supporting technical training learning initiatives

• Bachelor’s degree in Data Science, Computer Science, Information Systems, Human Resources or other related discipline
• Experience administering and optimizing Success Factors Learning or similar enterprise LMS platforms, including configuration, integrations, and troubleshooting
• Experience analyzing training data and generating actionable insights through advanced reporting and compliance tracking
• Experience designing and deploying learning programs, including leadership development, safety initiatives, and compliance training
• Proficiency in procurement processes, including vendor coordination, purchase order management, and cost negotiation
• Experience planning and executing large‑scale corporate and recognition events, including vendor coordination, budgeting, logistics, and on‑site support to deliver seamless experiences aligned with organizational culture and engagement goals
• Excellent problem‑solving skills to resolve complex LMS issues related to eLearning content, data integrity, and user experience
• Strong organizational and documentation skills to maintain audit‑ready records and ensure adherence to company policies
• Exceptional organizational, project management, and time‑management skills with the ability to adapt to changing priorities and deliver results under pressure
• Strong communication and negotiation skills with proven…