Senior Manager, Digital Labor Customer Service

Senior Manager, Digital Labor Customer Service

5 days ago Be among the first 25 applicants

This range is provided by Southern California Edison (SCE). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Join the Clean Energy Revolution

Become a Senior Manager, Digital Labor Customer Service at Southern California Edison (SCE) and build a better tomorrow. In this job, you will set the vision and strategic direction for digital labor initiatives, leading the deployment and operations of Robotics Process Automation (RPA) and desktop automation using UI Path software. You will also manage a key vendor contract, overseeing resources dedicated to the Microsoft Power Platform environment, ensuring alignment with SCE’s automation strategy and operational standards.

You will manage and inspire a high‑performing team, providing clear direction, coaching, and mentorship to foster professional growth and a culture of innovation. By overseeing the design, implementation, and optimization of automation workflows, including those delivered through both internal teams and vendor‑supported Power Platform solutions, you will drive operational excellence, reduce manual effort, and advance SCE’s commitment to innovation and sustainability.

Your leadership will empower your team and vendor partners to deliver scalable, secure, and reliable automation solutions, encourage cross‑functional collaboration, and uphold the highest standards of performance in digital labor operations.

As a Senior Manager, Digital Labor Customer Service
, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

• Develop long‑term vision and strategic roadmap for the project management competency
• Cultivate relationships with business partners and vendors to achieve operational excellence
• Drive adoption of innovative project management methodologies and approaches
• Direct project portfolio planning and ongoing optimization of resources to advance key initiatives
• Develop and maintain a productive working relationship with project sponsors, vendors and key clients
• Manage the integration of vendor tasks and track and review vendor deliverables
• Manage related workforce planning, budget analysis, and budget forecasts; develop and manage department expense budget, regularly monitor expenses against forecast, providing explanation or justification for budget items and variances
• Manage projects and monitor progress in an ordered, accurate way and provide accurate and timely information; drive regular project reviews, monitoring the progress and results of all ongoing projects and act upon action points to achieve Key Performance Indicators (KPIs)
• Develop, monitor, and update the project cash flow and financial forecasts; manage project portfolio delivery and ensure the quality of delivery across a range of enterprise programs specified by function
• Build business cases and project justifications for stakeholders; drive SCE's project planning and scenario development, aligning project assumptions with operational plans, project timelines, budgets and related resources allocations
• Protect physical, financial and cybersecurity assets, and properly access and manage private customer data, proprietary information, confidential medical records and other highly sensitive information with the highest standards of conduct and integrity

• Five or more years of experience supervising a team of direct reports and/or project management
• Experience developing long‑term vision and strategic roadmaps of projects
• Experience in project portfolio planning and ongoing optimization of resources

• Hands‑on experience with UIPath or other leading RPA platforms (Automation Anywhere, Microsoft Power Automate, and/or SS&C Blue Prism)
• Experience leading large‑scale automation projects with cross‑functional teams and external partners
• Strong analytical and problem‑solving skills, with the ability to…