Production Support
Job in
Iselin, Middlesex County, New Jersey, 08830, USA
Listed on 2026-10-08
Listing for:
HAN Staffing
Full Time
position Listed on 2026-10-08
Job specializations:
-
IT/Tech
IT Support, SRE/Site Reliability, Business Continuity, Disaster Recovery IT
Job Description & How to Apply Below
Title:
Production Support
Location:
Iselin, NJ, 08830
Posted Date:
Contact:
Deepak Kumar Contact Email: dipak
Contact Phone:
Company: HAN Staffing Production Support
Pittsburgh, PA - Onsite
6-12 Months
Change governance;
Release and deployment coordination;
Disaster recovery and resiliency planning;
Incident and production support management; L1/L2 and on-call coordination;
Service Now, JIRA, Confluence, SharePoint and xMatters;
Leadership reporting and stakeholder communication; ITIL process knowledge Nice to have:
Banking or financial services experienceSRE, observability, SLIs/SLOs and error reduction
Splunk, Dynatrace, Grafana or AppDynamicsCI/CD and Dev Ops exposure
Business continuity and regulatory resiliency knowledgeITIL, SRE or DR certification
Coordinate and represent in CAB, Pre-CAB, LCAB, GCAB, change freeze, and weekly change governance meetings. Prepare and share weekly change reports, significant event updates, and change summaries for leadership stakeholders. Manage release governance activities, including release tracker updates, approval coordination, deployment support, and production readiness follow-up.
Serve as Technology Resiliency Coordinator for applications, and related production services.
Coordinate DCR, DR, SF DR/FOS, and other resiliency activities to ensure planning, execution, tracking, and closure.
Coordinate between L1 and L2 production support coverage, US team rotations, Sunday SoD delegation, weekend support, and off-hours escalation coverage.
Oversee incident management for EOP sensitive client incidents, aged incidents, and critical production stability issues.
Provide operational guidance to the ECC team and support readiness for expanded critical monitoring responsibilities.
Maintain, monitor and govern operational tools and repositories, including xMatters, Confluence, Service Now Knowledge, JIRA SDG, SharePoint, SNO dashboards Scale towards SRE adoption by practicing reliability engineering practices such as service health indicators, operational readiness standards, observability, error reduction, and proactive resilience engineering. Service Now, JIRA, Confluence, SharePoint and xMatters; SRE and observability practices; L1/L2 and on-call support coordination; CI/CD and Dev Ops;
Banking and financial services domain knowledge;
Business continuity and regulatory compliance
Work Experience:
7-10
Years
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