Desktop Engineer

Job  Number: 26-01060

Title:

Desktop Engineer

Location:

Iselin, NJ, 08830

Posted Date:
Contact:
Deepak Kumar Contact Email: dipak

Contact Phone:
Company: HAN Staffing IT Infrastructure Service Specialist & VIP
Support
Department: US IT, Infrastructure and Site Support

Reports To:

Site Support Supervisor

Work Location:

On-site at assigned company locations

Position Summary
The IT Infrastructure Service Specialist – VIP Support provides advanced, hands-on
technology support for business users, VIP users, executive stakeholders, AV services,
site operations, and limited laboratory technology support as needed. This role supports
end-user computing, mobile devices, peripherals, and related IT infrastructure to help
maintain reliable, secure, and compliant operations.
The successful candidate will bring strong technical troubleshooting skills, a customer
- focused mindset, and experience supporting technology in a pharmaceutical,
biotechnology, life sciences, manufacturing, or similarly regulated environment. This
individual will work closely with internal IT teams, business stakeholders, executives,
and laboratory personnel to resolve issues, support technology deployments, and
minimize operational disruption.

Key Responsibilities
End-User and Site Support
Provide advanced on-site IT support for business users, VIP users, and
executive-level staff at assigned company locations.
Deliver responsive VIP support with professionalism, urgency, discretion, and a
strong focus on user experience.
Install, configure, maintain, and troubleshoot laptops, desktop computers, mobile
devices, printers, scanners, monitors, docking stations, and related peripherals.
Diagnose and resolve hardware, software, operating system, application,
network connectivity, and access-related issues.
Manage incidents and service requests from initial investigation through
resolution, providing timely updates to users and stakeholders.
Escalate complex or high-impact issues to the appropriate infrastructure, security,
application, or vendor support teams.
Support employee onboarding, offboarding, workstation moves, equipment
replacements, and hardware refresh activities.

Support conference rooms, collaboration platforms, audio-visual equipment, and
business meetings.
Maintain a high level of professionalism, responsiveness, and customer
satisfaction.
VIP, C-Level, and White-Glove Onsite Support
Provide professional, high-touch onsite support for executive leadership, VIP
users, and business-critical meetings.
Assist C-level and senior leadership with laptops, mobile devices, conference
room technology, collaboration tools, access issues, and urgent technical support
needs.
Deliver discreet, timely support with strong attention to communication,
confidentiality, professionalism, and user experience.
Coordinate with internal IT teams to resolve escalated or time-sensitive issues
affecting executive users, VIP users, or high-priority business activities.
AV Support and Meeting Assistance
Assist with meeting setup, conference room technology, audio-visual equipment,
and collaboration tools to support business meetings and events.
Provide hands-on support for Teams meetings, room displays, cameras,
microphones, speakers, cabling, and related meeting room equipment.
Troubleshoot AV issues before and during meetings to minimize disruptions and
maintain a positive meeting experience.
Partner with users, Facilities, and internal IT teams to help resolve conference
room and AV-related issues.
Limited Laboratory Hardware and Technology Support
Provide limited, as-needed assistance to the Lab Support team for laboratory
workstations, computers, monitors, barcode scanners, label printers, and other
laboratory-connected hardware.
Assist with initial troubleshooting of laboratory…