HMCTS - PSRCourt Usher - Band F

Isleworth Crown Court - Court Usher

Pay: £13.78 per hour

Duration:
March 2026 with possible Extension

The Court Usher is the first point of contact for all court users during hearings. You will work closely with the judiciary and administrative staff to ensure the smooth flow of court work. You will meet members of the public, legal representatives, prepare hearing rooms, complete documentation and support HMCTS clerical work.

• Administration: collecting and delivering files and bundles to the judiciary, supporting colleagues outside court times, general clerical work, use of computers and switchboard, filing forms, recording equipment maintenance, sorting hearing lists, correspondence, drafting acknowledgements, court orders, warrants.
• Post Handling: opening, sorting, distributing and dispatching post, collecting and delivering post, monitoring stock, supplying court rooms with stationery.
• Data Entry and Recording: checking accuracy against guidelines, handling money and petty cash.
• Operating Equipment: managing court and office equipment such as computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging, tape and video recorders.
• Handling Telephone Calls: answering enquiries and passing messages.
• Arranging Meetings: preparing rooms for hearings, tribunals, trials, meetings and clearing rooms at the end of the day.
• Using Electronic Diaries: receiving parties to court and providing information related to proceedings, escorting court users, swearing oaths, calling people into court in priority order, liaising with Witness Service.
• Other Duties: working flexibly and undertaking any other duties reasonably requested by line management.

2 GCSE’s at Grade C or above, or equivalent qualifications, or experience working with the public in a busy public service environment. Ability to use a computer at the required level.

This role is part of the Operational Delivery Profession, providing essential services to the public. You will have access to professional standards, skills development and qualifications to improve your performance and expand career options.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans and spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street guarantees a PSR Sourcer interview for suitable candidates. We encourage candidates with a disability and/or veterans or spouses/partners of military personnel to register their interest via the Brook Street website.