Audiology Administrator

Audiology Administrator

Chelsea and Westminster Hospital NHS Foundation Trust

The closing date is 02 August 2026

We are looking for a dynamic individual with excellent and clear communication skills, as well as organisational & secretarial skills to support the administration team at the Audiology Department at West Middlesex University Hospital. The successful candidate will deliver a comprehensive administrative and secretarial service, supporting clinicians and managers with clinic management activities. We are seeking an individual with a positive attitude towards change, a commitment to service improvement, and the ability to work effectively within a multidisciplinary team to meet the complex needs of patients.

Undertake a variety of administrative duties to assist in the smooth running of the department including the provision of clerical support to clinical staff and other members of the admin team.

The post holder will communicate directly with patients to arrange or amend appointments, and provide a professional, empathetic, and confidential response to telephone enquiries.

Attending to patients when booking in for their appointment. Ensure correct and accurate information is recorded.

Deal with general telephone enquiries from patients and general public.

Receive earmoulds back from manufacturer and store in correct place or post to patient as necessary.

Dealing with daily post.

Reception duties such as checking patients in and dealing with queries.

Dealing with daily emails

• experience dealing with hard of hearing

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chelsea and Westminster Hospital NHS Foundation Trust

£25,760 to £27,476 a year per annum plus HCAS

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.