Production Support Engineer

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We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a key member of the UK Production Engineering support team, you’ll play a vital role in ensuring the smooth operation of Sky’s television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you’ll be at the heart of our live and post‑production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you’ll combine technical expertise with proactive problem‑solving to keep broadcasts running seamlessly.

• Provide reactive first‑line support to Sky’s TV Production, Graphics and Post‑Production Facilities – e.g. Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions
• Work a regular shift pattern
• Provide reactive, logical, and methodical fault‑finding to a broad variety of faults found across a large Television Production & Post‑Production facility
• Create & update tickets for every task, working these through to resolution
• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting
• Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment

• A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar.
• A reasonable understanding of the technical elements of a broadcast TV chain – encompassing both older traditional and more modern IP, software solutions
• Previous experience working in a support role within Broadcast Engineering
• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills and coaching
• Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES
  67) and PTP
• Competency with IT and computer networking
• Proven experience with log interrogation
• A structured and analytical mindset when diagnosing technical problems – through logical reasoning and systematic troubleshooting

You will be required to work a shift pattern that covers a 7‑day fortnight. This would normally be comprised of Week 1 – Mon, Tue, Fri, Sat, Sun / Week 2 – Wed, Thu 12‑hour days with one‑hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities.

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Our Content Technology and Innovation team delivers high‑quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know‑how and operational excellence to use the most innovative technologies to create and distribute our award‑winning content!

We are a Disability Confident Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters…