Lead Product Designer - Digital CX

Lead Product Designer - Digital CX

Join to apply for the Lead Product Designer - Digital CX role at Sky.

With 24 million customers in six countries, we’re the leading media and entertainment brand in Europe. At Sky, you can proudly be yourself—our people make for a truly exciting and inclusive workplace. In our Digital Customer Experience team, you’ll own the creation of world‑class customer experiences across and the My Sky app
. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

• Inspire and grow a team of designers to craft intuitive, evidence‑led experiences across web and app platforms.
• Shape design strategy that aligns with business goals, champion the customer voice, and influence product roadmaps.
• Partner with product, engineering and other disciplines to ensure solutions meet user, business and technical needs.
• Drive innovation through AI tools, design systems and motion principles, delivering seamless, brand‑aligned app‑first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints and research collaboration.
• Own delivery and quality, track CX KPIs and ensure accessibility standards across scalable, end‑to‑end journeys.

• Track record in delivering large‑scale digital products and services centred on the customer across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives.
• Expert‑level Figma skills, including scalable templates, advanced prototyping and leading large‑scale component libraries.
• Mastery of accessibility to create inclusive experiences, strong user research methods to uncover customer problems and behaviours, and analytics tools (e.g. User Testing, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence and resilience in fast‑paced, evolving environments.

• People – Evidence of helping teams develop into high‑performing units.
• Process – Demonstrated use of scalable UCD methods that drive measurable outcomes.
• Position – Track record of influencing strategy and embedding design across an organisation.
• Product – Proven creation of world‑class app‑first digital experiences with clear outcomes and impact.

• Sky Q for the TV experience you love all in one place.
• Exclusive Sky Glass rates.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• Wide range of Sky VIP rewards and experiences.

The hybrid working expectation for this role is three days in the office per week. Flexible working remains a key part of our culture, allowing you to balance time at home with time in the office.

Our Osterley Campus is a 10‑minute walk from Syon Lane train station. A free shuttle bus runs to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. On‑campus amenities include 13 subsidised restaurants, cafés and a Waitrose, a subsidised gym, a cinema, car wash and a beauty salon.

Our Leeds tech hub is less than a mile from Leeds train station with ample parking nearby. The campus offers a subsidised gym, table tennis, pool and other fitness facilities.

At Sky we don’t just look at your CV. We focus on who you are and your potential. We are a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We will make reasonable adjustments to accommodate you. Please flag any adjustments you need to your recruiter as early as possible.

If your application is successful, we will ask you to complete a criminal record check. Depending on the role you applied for and the nature of any convictions, we may have to withdraw the offer.