Resident Liaison Officer

Location: Finsbury Park

Resident Liaison Officer

Location:

Finsbury Park
Pay Rate: £19.05 per hour
Contract Type:
Ongoing / Temporary (via agency)
Sector:
Social Housing Repairs & Maintenance

We are currently recruiting for an experienced Resident Liaison Officer (RLO) on behalf of a well-established, large repairs contractor working within the social housing sector. This is an excellent opportunity to join a busy contract based in Finsbury Park, supporting planned and reactive maintenance works.

The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, the contractor, and internal teams, ensuring a smooth customer journey throughout repair and maintenance works.

Key Responsibilities
Act as the primary liaison between residents and site teams

Keep residents informed of works schedules, progress, and any changes

Manage resident expectations and resolve queries or complaints professionally

Carry out home visits and attend site meetings where required

Ensure high levels of customer satisfaction are maintained at all times

Work closely with site managers, subcontractors, and client representatives

Maintain accurate records and reports relating to resident communications

Requirements
Previous experience as a Resident Liaison Officer within social housing or construction

Strong communication and interpersonal skills

Ability to handle complaints and sensitive situations calmly and effectively

Good organisational and time management skills

Confident using IT systems for reporting and record-keeping

Full UK driving licence preferred (depending on site requirements)

What’s on Offer
Competitive pay rate of £19.05 per hour

Ongoing work with a reputable repairs contractor

Support from a dedicated recruitment agency

Opportunity to work on a high-profile social housing contract

If you are an experienced Resident Liaison Officer looking for your next role in Finsbury Park, we would love to hear from you.

Apply now to be considered or contact us for further details