Community Host

Location: Finsbury

Location:

Oliver's Yard, London

Hours:

40 hours between 8:30am to 5:30pm (Monday to Friday)
Reporting to:
General Manager

Who are we?

New Flex operates a rapidly expanding and diverse nationwide network of business centres offering flexible work spaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton.

New Flex is creating a positive alternative in the business centre market.

What are our values?

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of New Flex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do  values make us who we are.

The Community Host plays a key role in delivering an exceptional, hospitality-led experience at Oliver's Yard.

This role supports the General Manager in ensuring the smooth day-to-day running of the centre, with a strong focus on customer engagement, meetings & events delivery, community awareness, and operational standards.

The Community Host acts as an ambassador for the centre, fostering a vibrant, professional and welcoming environment while supporting revenue growth, compliance and service excellence.

We want someone exceptional who can deliver the following key responsibilities:

Customer Experience, Community Engagement & Retention

Deliver a consistently warm, professional and engaging welcome to members, clients and visitors.
Actively contribute to creating a strong community culture within the centre.
Build meaningful relationships with members through regular interaction and communication.
Support member onboarding and move-ins to ensure a seamless and positive experience.
Proactively seek feedback and resolve queries at first point of contact where possible.
Recognise upselling opportunities through strong customer relationships.
Maintain exceptional presentation standards across communal and meeting areas.
Support community events and networking initiatives.
Act as an ambassador for the centre brand and values at all times.

Meetings & Events Support

Support the delivery of meetings and events from set-up to breakdown.
Ensure meeting rooms and event spaces are set to specification and presented to the highest standards.
Conduct daily checks of AV/tech equipment and confidently assist customers with usage.
Assist with room turnarounds efficiently between bookings.
Support post-event follow-up where required.
Liaise with suppliers for delivery of meeting & event requirements.

Commercial & Revenue Support

Identify and support upselling opportunities across office, coworking, meetings & events and additional services.
Ensure all revenue opportunities are captured and communicated to the General Manager
Support centre initiatives to drive occupancy and meeting room utilisation.
Maintain awareness of centre revenue performance targets and contribute to achieving KPIs.
Set up and style show offices in line with available space and brand standards, ensuring an impeccable presentation that enhances viewings and drives conversion.
Deliver engaging, high-impact centre viewings that showcase the space and community, driving successful conversion of meeting & events bookings, coworking packages and memberships.

Operational Support

Support the smooth day-to-day operation of the centre.
Monitor shared spaces and report maintenance or presentation issues promptly.
Assist with issue logging where required.
Support administrative tasks including updating…