Neighbourhood Officer

Neighbourhood Officer
Islington, London
Temp-Perm
Full Time

 An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community.

THE ROLE
As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive.
Manage a defined patch, delivering effective tenancy and neighbourhood management services
Carry out estate inspections and coordinate routine maintenance in communal areas
Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches
Work closely with repairs, contractors and internal teams to resolve estate-based issues
Support residents with tenancy sustainment and signpost to relevant services
Handle resident enquiries, complaints and complex casework in a timely and professional manner
Ensure compliance with policies, procedures, and relevant housing legislation

THE CANDIDATE
The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting.
Strong knowledge of tenancy management and housing legislation
Experience managing estate inspections and coordinating communal repairs/maintenance
Proven track record of handling ASB and complex resident cases
Excellent communication skills with the ability to build relationships with diverse communities
Ability to prioritise workloads effectively and manage competing deadlines

THE CONTRACT
WORKING HOURS
Full Time
Monday-Friday 9-5
Patch based, Islington
LENGTH OF CONTRACT
3 Month Contract, temp-perm
RATE
The pay for the role is £24.23 per hour LTD company rate. The PAYE equivalent is £20.66 per hour, inclusive of holiday.

HOW TO APPLY

If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further
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