Senior Revenues Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across all UK.

We are currently recruiting for a Senior Revenues Officer for our client based in Islington.

Responsibilities for Senior Revenues Officer:

* Manage the billing, collection and recovery of Council Tax and Business Rates.

* Assess liability, exemptions, discounts, reliefs and hardship applications in line with legislation and Council policy.

* Handle complex customer enquiries and provide professional advice by telephone, email and in writing.

* Set up and monitor payment arrangements and take appropriate recovery action where required.

* Maintain accurate Council Tax and Business Rates records, including sensitive customer information.

* Investigate and resolve complex account issues, liaising with internal departments, other councils and external agencies.

* Identify cases for Section 13(A) discounts, hardship relief and write-offs and prepare reports for management.

* Trace absconders and support revenue collection and fraud prevention using appropriate systems.

* Support billing and recovery notices, exception reports and improvements to systems and processes.

* Attend Magistrates’ Court hearings when required and assist with evidence and customer guidance.

* Meet service targets, prioritise workloads and support colleagues across the Revenues Service.

Requirements for Senior Revenues Officer:

* Knowledge of Council Tax, Business Rates and local taxation legislation.

* Experience handling complex customer service enquiries, including difficult or confrontational customers.

* Experience dealing with complex revenues cases and understanding their impact on Council income.

* Ability to interpret legislation and Council policy when making decisions.

* Strong organisational, numerical and problem-solving skills, with the ability to meet targets and deadlines.

* Excellent written and verbal communication skills.

* Ability to work independently, take ownership of issues and use initiative.

* Ability to maintain accurate and secure computer records and handle sensitive information.

* Ability to work effectively with internal departments, external agencies and customers.

* Commitment to high-quality customer care while achieving income collection and recovery objectives.

* Ability to comply with GDPR, Council policies and other relevant requirements.

* Enhanced DBS

Working Pattern: 4 days remote and 1 day in the office

Working Hours:

35hours/week