Audio Visual Operations Technician

Location: Clerkenwell

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior AV Technician to be a key part of our London team, representing proAV.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

We are seeking a best-in-class Level 3 Audio Visual Operations specialist to provide deep technical expertise in complex AV systems for our client.

Experience and seniority of the position will be reflected by the remuneration and benefits package

Desirable Skills

This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling seamless event execution and end-user support for Level 2 colleagues.

A commitment to continuous learning, process optimisation, and staying abreast of emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations team

Key Responsibilities

* Provide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting, and control systems.

* Conduct proactive health checks and preventative maintenance for critical AV infrastructure, including firmware management and software updates.

* Expertly support Microsoft Teams and Zoom, including setup, configuration, advanced troubleshooting, and training end-users on conferencing hardware and its integration.

* Manage and maintain digital signage systems, including content creation, scheduling, and troubleshooting.

* Contribute to small-scale AV projects, assisting with planning, execution, and coordination.

* Manage all approved AV software licenses, including supplier liaison, renewal management, market comparison, and proposal development.

* Participate in regional site visits (including overnight stays and travel) to support preventative maintenance (PMV) checks and incident management.

* Support service continuity planning and restoration efforts, including power downs, black building exercises, and other planned or unplanned Business Continuity Management activities.

* Provide exceptional customer service, communicating complex technical information clearly and concisely to both technical and non-technical audiences.

* Document all technical issues, solutions, and procedures meticulously, including creating Standard Operating Procedures (SOPs).

* Work effectively with other technicians and support staff, mentoring junior technicians as needed, and contributing to a shared knowledge base.

* Comply with all health and safety regulations, including safe manual handling of equipment.

* Apply a systematic approach to diagnosing complex, intermittent, and multi-system AV faults, performing root cause analysis, and implementing permanent fixes.

* Coordinate effectively with manufacturers and third-party repair services for component-level troubleshooting and repair.

* Manage vendors effectively through clear communication and negotiation with AV manufacturers and integrators.

* Lead and manage complex technical projects, encompassing planning, execution, and delivery, considering timelines, risks, and dependencies.

* Take full ownership of issues from inception to resolution, ensuring high-quality service delivery.

Essential

Skills and Experience:

Deep Technical Expertise:
Proven experience (minimum two years in a corporate environment) across a broad range of AV technologies and their integration within an enterprise IT environment.

AV Systems:
Deep understanding of audio, video, lighting, and control systems, including various codecs, signal routing, and matrix switching.

Video Conferencing:

Expertise in major platforms (e.g., Microsoft Teams Townhall & Zoom)

Advanced troubleshooting of video, audio, and content sharing issues.

Understanding of SIP/H.323 protocols and cloud-based conferencing services

Microsoft Teams Ecosystem:

Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting (Windows and Android).

Deep understanding of MTR peripherals (certified cameras, microphones, speakers, touch panels).

Proficiency in network optimisation for Teams, including QoS and understanding of media traffic requirements.

Audio Systems:

Advanced…