Facilities Assistant

Location: St Luke's

Facilities Assistant

Job Description / Person Specification

Job Title:

Facilities Assistant

Reports to:

Facilities Manager

Responsible for:
Coordinating casual staff and volunteers when required

Salary: £28,860 per annum

Hours:

Full-time, 37.5 hours per week, Monday to Sunday. Regular evening and weekend work will be required to meet operational needs.

Place of Work:
Community Centre, Central London
 
Benefits:
Auto-enrolment pension, 26 days' annual leave plus bank holidays, and season ticket or bicycle loan.
Purpose of the Role
 
Support the Facilities Manager in providing a safe, compliant, well-maintained and welcoming environment for everyone using the centre.
Carry out routine health and safety, fire safety, security and building compliance checks, maintaining accurate records and reporting concerns promptly.
Provide practical facilities and operational support to departments, services, activities and events.
Help maintain the cleanliness, presentation and day-to-day operation of the premises.
Assist with internal and external room bookings, including preparing and setting up rooms.
Help coordinate casual staff and volunteers when the Facilities Manager is absent.  

Key Responsibilities Health, Safety and Compliance
 
Complete scheduled health and safety, fire safety, security and building checks accurately and on time.
Identify hazards, defects and unsafe working practices, taking appropriate action and reporting concerns to the Facilities Manager.
Help implement actions arising from risk assessments, inspections, audits and contractor reports.
Assist with fire safety checks, evacuation procedures, emergency arrangements and record keeping.
Ensure communal areas, escape routes, equipment and facilities remain safe and accessible.
Follow and promote all relevant health and safety, fire safety, safeguarding, equality, diversity and inclusion policies.  Facilities and Building Operations
 
Complete daily, weekly and monthly facilities duties, including cleaning, minor maintenance, room presentation and general building checks.
Identify maintenance, cleaning or repair issues and report anything that cannot be resolved internally.
Carry out minor repairs and basic maintenance within your skills and training.
Help oversee contractors, provide access and check that work has been completed satisfactorily.
Support the safe operation of heating, ventilation, lighting and other building systems, reporting faults when necessary.
Help maintain the security of the building, equipment and contents, including opening and closing duties.
Help maintain external areas and grounds, including basic gardening and keeping outdoor spaces safe and presentable.  Support for Departments and Services
 
Provide practical facilities support for activities, projects, community programmes and events.
Work closely with colleagues to understand their operational requirements and resolve practical issues involving rooms, equipment or the building.
Support internal events with furniture, equipment, access arrangements, deliveries and room preparation.
Respond flexibly to urgent operational needs while ensuring essential health and safety and facilities duties remain the priority.  Room Hire and Customer Support
 
Assist the Reception and Room Hire teams with preparing and resetting rooms for internal activities and external bookings.
Ensure rooms are clean, safe, appropriately arranged and ready for use.
Help room users with basic facilities-related questions and refer booking, payment or contractual matters to the appropriate team.
Provide reception cover when reasonably required, including during staff absence or lunch breaks.
Deliver a welcoming, helpful and professional service.  General Responsibilities
 
Act as a point of contact for staff, visitors, tenants, contractors and service users regarding facilities-related matters.
Attend relevant meetings, briefings and training.
Use facilities systems, checklists and records effectively, suggesting practical improvements where appropriate.
Help coordinate casual staff and volunteers carrying out facilities duties when the Facilities Manager is absent.
Carry out other reasonable duties within the scope of the role.  Essential Skills and Experience
 
An understanding of workplace and building-related health and safety.
An understanding of the importance of completing compliance checks and maintaining accurate records.
Some knowledge or experience of overseeing building maintenance contractors.
An understanding of minor repairs, maintenance, heating, ventilation and other building systems, with a willingness to learn.

Experience of providing excellent customer service.
Good written and verbal communication skills.

Experience of working collaboratively and providing practical support to different teams or services.
A practical, hands-on and flexible approach to cleaning, light maintenance and room preparation.
Good IT skills.
The ability to work independently and use initiative.
Good organisational…