Council Tax Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles.
We are currently recruiting for an experienced Council Tax Officer to work for our client in Islington and surrounding areas.
Duties and Responsibilities of Council Tax Officer:
 
* To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence.
 
* To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices.
 
* Accurately calculate and create refunds where over payments have been made.
 
* Identify and prepare reports for cases considered suitable for write off.
 
* Knowledge and experience of using IT.
 
* To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role.
 
* To provide all services in a customer focused, courteous and efficient manner.
 
* To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy.
 
* To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.

Working Hours:

35, Monday
- Friday 09:00am-17:00pm
Requirements for Council Tax Officer:
 
* Experience of using an electronic document management system
 
* Experience of working within a multi-disciplinary team
 
* Proven relevant experience of complex customer service delivery either face to face or on the telephone
 
* Experience of working with a diverse community in a customer focused environment
If you have the relevant experience, please apply with your CV