Senior Business Development Manager - Airport Passenger Portfolio

Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, UT

THE ROLE & TEAM The Business Development Senior Manager, Airport Passenger Portfolio, is responsible for driving new business growth and expanding SITA's passenger processing technology footprint across North America.

This role will proactively identify and develop new opportunities with airports, airlines, and terminal operators, working closely with SITA's Sales organization to build qualified pipeline, influence customer technology strategies, and convert opportunities into commercial success.

The successful candidate will combine strong aviation industry knowledge, established customer relationships, and a consultative business development approach to position SITA's passenger processing solutions across the entire passenger journey, from check-in and baggage acceptance through identity verification and boarding.

Ideally based at SITA's Customer Experience Center (CEC) in Bohemia, New York, this individual will play a key role in maximizing the commercial value of customer visits, technology demonstrations, and collaborative workshops. With the full Airport Business Unit portfolio deployed at the center, the role offers a unique opportunity to engage customers, demonstrate integrated solutions, and translate those engagements into tangible business opportunities.

This is a proactive, customer-facing commercial role with direct accountability for pipeline development, opportunity progression, and contribution to SITA's growth objectives across North America.

WHAT YOU WILL DO Business Development & Growth Proactively identify, qualify, and develop new business opportunities for SITA's Airport Passenger Portfolio across the United States and Canada.

Build and maintain a strong pipeline of qualified opportunities, driving progression from initial engagement through commercial closure in collaboration with Account Managers.

Develop opportunities with airport authorities, airlines, terminal operators, and other aviation stakeholders, including new customer acquisition, expansion within existing accounts, and competitive displacement.

Engage early in airport modernization programs, new terminal developments, infrastructure expansions, and airline technology transformation initiatives to influence customer requirements and position SITA ahead of formal procurement processes.

Develop customer-specific value propositions and business cases demonstrating the operational, financial, and passenger experience benefits of SITA's solutions.

Identify cross-selling opportunities across the broader Airport Business Unit portfolio to support integrated solutions and long-term customer relationships.

Passenger Portfolio & Market Expertise Serve as a commercial subject matter expert for SITA's Airport Passenger Portfolio, including common-use passenger processing, self-service kiosks, self-bag drop, biometric solutions, identity verification, and boarding technologies.

Understand airport and airline operational challenges, passenger journey requirements, and emerging technology trends to identify new market opportunities.

Position SITA's solutions as part of an integrated passenger journey, connecting technology…