Service Assurance Agent

Role Overview

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

• High school diploma/GED
• 18 months Fed Ex experience
• Ability to complete all basic and recurrent training
• Knowledge of Fed Ex operations features and service components
• Familiarity with mainframe and web‑based applications (e.g., Cosmos, GNSL, FAMIS, IMS, TSO, CMS)
• Proficiency with PC applications including word processing, spreadsheets, databases and graphics

• Experience with inventory management systems
• Strong analytical and problem‑solving skills
• Excellent communication and customer service abilities

Pay: $22.25 – $32.52

Shift: Monday - Saturday (Day off TBD) between 5:00 am – 9:00 pm

Benefits: health, vision and dental insurance; retirement plan; tuition reimbursement.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Freight and Package Transportation

Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

Federal Express Corporation is an Equal Opportunity Employer including disability/VETs. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, gender, sexual orientation, age, national or ethnic origin, disability, or any other protected characteristic.