Customer Service Representative

Customer Service Representative - Bellevue, WA - Full-Time

Are you a customer-focused professional who enjoys helping people and solving problems? We're hiring a Customer Service Representative in Bellevue to join our team, providing top-notch support via phone, email, and chat. This is not a sales position-it's all about delivering excellent service and ensuring customers have a positive experience.

Why You'll Love This Role:

Competitive pay

Full-time benefits including medical, dental, and vision

Excellent 401(k) plan

19 days PTO plus 8 paid holidays per year

Employee wellness programs

1:1 training and shadowing-typically not on phones for the first 4-6 weeks

What You'll Do:

Respond to inbound customer inquiries via phone, email, and chat

Make outbound calls to verify or clarify information

Provide accurate information and resolve customer issues professionally

Perform high-volume data entry (7000 KPH alphanumeric required)

Gain in-depth product knowledge to assist customers confidently

Support other duties as assigned

Call Volume & Workflow

Average 30-40 calls per day

Calls last approximately 5-15 minutes each

Multitask efficiently while navigating multiple applications

What We're Looking For:

Strong customer service skills with a positive attitude

Clear, professional communication across phone, email, and chat

Ability to multitask while maintaining accuracy

Interest in learning and delivering excellent customer experiences

Experience with email or chat support preferred

Data entry experience a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here:
https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
/resources

Contents/E
- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.