Customer Service Representative; Part-time

Position: Customer Service Representative (Part-time)
Join our Customer Service Team!

• Fun and friendly environment
• Flexible and consistent hours
• Competitive wages
• Tip Pool
• Paid training
• Paid sick time
• 401(k) with employer match (upon eligibility)
• Referral program
• Opportunity for advancement
• Fitness-casual dress code
• Employee discounts
• $19/month gym membership at Magnuson Athletic Club

Job Summary
Arena Sports Customer Service Representatives (aka Hosts) are vital to the success of our business. As the face of Arena Sports, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others.

Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.

Learn What a Customer Service Rep Does at Arena Sports

Company Overview
Arena Sports is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round. We also offer other ways to play, celebrate, and learn through our camps, birthday parties, inflatable Fun Zones, restaurants, and Family Entertainment Centers.

Responsibilities

• Become well-versed in all Arena Sports offerings to provide outstanding customer service
• Collaborate with customers to answer questions and problem solve
• Effectively and professionally communicate with customers in person, on the phone, and by email
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms
• Serve food, beverages, and concessions (must obtain a Food Handlers and MAST permit)
• Help maintain a clean facility

Qualifications

• Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers. They also:
  • Build rapport with all customers and families
  • Multi-task and manage time effectively
  • Know how to have fun on the job!
• Previous customer service experience is preferred but not required.