Scheduler, Healthcare

Proliance Sports Therapy and Rehab Issaquah, 510 8th Ave NE, Issaquah, Washington, United States of America

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more!

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.

The role of the Scheduler is essential to providing excellent surgical care and clinical care for every patient, every day. This role makes certain that the patient is scheduled in a timely, accurate, efficient and compassionate manner so that the processes surrounding the procedure are of no distraction or concern. The primary responsibility is to ensure, organize, and maintain an active, accurate and operational surgery schedule for all involved.

Schedule: Monday, Tuesday, Thursday, Friday 7:00am-5:30pm (4x10s; onsite/in-office)

Must have: 1 year of PT scheduling experience & knowledge of insurance verification

• Provide guidance to patients and/or their caregivers on completing necessary forms and information to be provided, making sure to update this in the practice management and EMR software; ensure completion of all pre and post operational data
• Assist with facilitation and scheduling of outside referrals, tests, and/or consultations
• Schedule surgeries via phone or in-person, verifying eligibility, and triaging with physicians and clinical staff to resolve any scheduling problems
• Schedule surgeries based on the availability of the surgeon, the surgical team and the medical condition of the patient
• Assure appropriate coordination with other medical professionals involved and the related surgical center/location’s departments, when special surgical needs occur.
• Schedule any diagnostic testing required and the related follow-up
• Act as a contact for patients with regards to surgery scheduling. Provide ongoing communication with patient regarding pre-certification, authorization, financial counseling and scheduling process.
• Inform the patient and any relevant third party through instructions about “things to do” before and after surgery
• Set post-surgical appointments with physicians and perform all related tests and tasks
• Ensure that cancelled surgeries and related ancillary appointments are cancelled and communicated to all stakeholders
• Research and resolve discrepancies in a timely manner.
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook

• High school diploma or its equivalent required, courses related to anatomy, biology, physiology or medical terminology a plus
• BA or BS is preferred but experience is considered in lieu of formal degree
• 1-2 years of experience in a medical office preferred

• High school diploma or its equivalent required, courses related to anatomy, biology, physiology or medical terminology a plus
• BA or BS is preferred but experience is considered in lieu of formal degree
• 1-2 years of experience in a medical office preferred

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.