GCP System Engineer

US IT Recruitment Executive @ Signature IT World Inc | IT Recruitment, Apex Programming

Duration ::
Long Term Contract

Location ::
Issaquah WA (Hybrid) - 3 days onsite in a week

Position Summary

We are seeking a highly skilled GCP System Engineer to manage the operational stability, configuration, and deep-level integration of the Google Contact Center AI (CCAI) platform and its related ecosystem. This role is crucial for implementing and maintaining core contact center functionalities, including call routing, WFM integration, and seamless channel connectivity between Google CES and Salesforce.

Required Skills and Experience

• 12+ years of hands-on experience in a System Engineering or CTI/Telephony‑focused role within a Contact Center environment.
• Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).
• Proven expertise in setting up and troubleshooting call routing, queueing, and CTI integration logic.
• Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.
• Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.
• Proficiency with GCP services relevant to operations (e.g., Compute Engine, Cloud Load Balancing, Monitoring/Logging).

• Mid‑Senior level

• Contract

• Information Technology

• IT Services and IT Consulting

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