Senior Retail Modernization Director

The Role UST is searching for an experienced Senior Delivery Leader to serve as the executive accountable for successful delivery of a large-scale, multi-year retail modernization program embedded with a large Retailer in the East Seattle area. This is a non-billable strategic investment in which you will own end-to-end program execution, governance, and delivery of a $15M–$30M transformation initiative modernizing legacy retail infrastructure to cloud-based platforms.

You will lead a 200–300 person matrix organization spanning US onshore and India offshore teams, partnering directly with the Retailer's business, technology, and operational leadership to drive program milestones, risk management, stakeholder alignment, and the realization of measurable business outcomes. This is an execution-focused leadership role where success is measured by program delivery performance, achievement of business objectives, stakeholder confidence, and sustained operational readiness.

What You’ll DoLead end-to-end delivery of the retail modernization program, establishing program governance, delivery operating models, execution frameworks, and performance management mechanisms across all work streams

Manage 200–300 person global delivery organization across US onshore and India Global Capability Center (GCC) teams, driving accountability, ownership, and execution excellence through clear governance and decision-making processes

Drive roadmap execution, milestone achievement, scope management, budget oversight, and business outcome realization; proactively identify, escalate, and resolve delivery risks, dependencies, and blockers

Establish cross-functional alignment between business priorities, solution architecture, technology execution, and operational readiness across business, product, technology, architecture, operations, and vendor teams

Lead steering committees, governance forums, and executive reviews with customer leadership; provide transparency through delivery metrics, financial tracking, status reporting, and performance dashboards

Translate retail business objectives into actionable delivery plans, implementation roadmaps, release strategies, and measurable outcomes; ensure program scope, budget, timelines, and quality objectives remain aligned to business commitments

Drive organizational change and operational readiness across the customer organization; champion adoption, training, and sustained business value realization post-deployment

Scale and optimize the India Global Capability Center engagement, managing offshore team productivity, quality, coordination with onshore teams, and cost efficiency across the program lifecycle

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need Required At  least
18 years of progressive leadership experience managing large-scale enterprise delivery programs, retail transformations, or global modernization initiatives

Proven experience leading multi-million-dollar delivery programs with 100+ person global teams, including offshore/GCC team coordination and vendor management

Demonstrated success delivering complex enterprise solutions from planning through production deployment, stabilization, and business adoption—ideally in retail, merchandising, or inventory modernization

Strong background in program delivery governance, risk management, organizational change management, and fixed-budget/fixed-scope project delivery

Track record of leading platform modernization, legacy system replatforming, or digital transformation initiatives; ability to manage technology integration across multiple work streams

Executive presence,…