Senior Retail Modernization Director

UST is searching for an experienced Senior Delivery Leader to serve as the executive accountable for successful delivery of a large-scale, multi-year retail modernization program embedded with a large Retailer in the East Seattle area. This is a non-billable strategic investment in which you will own end-to-end program execution, governance, and delivery of a $15M–$30M transformation initiative modernizing legacy retail infrastructure to cloud-based platforms.

You will lead a 200–300 person matrix organization spanning US onshore and India offshore teams, partnering directly with the Retailer's business, technology, and operational leadership to drive program milestones, risk management, stakeholder alignment, and the realization of measurable business outcomes. This is an execution-focused leadership role where success is measured by program delivery performance, achievement of business objectives, stakeholder confidence, and sustained operational readiness.

UST is searching for an experienced Senior Delivery Leader to serve as the executive accountable for successful delivery of a large-scale, multi-year retail modernization program embedded with a large Retailer in the East Seattle area. This is a non-billable strategic investment in which you will own end-to-end program execution, governance, and delivery of a $15M–$30M transformation initiative modernizing legacy retail infrastructure to cloud-based platforms.

You will lead a 200–300 person matrix organization spanning US onshore and India offshore teams, partnering directly with the Retailer's business, technology, and operational leadership to drive program milestones, risk management, stakeholder alignment, and the realization of measurable business outcomes. This is an execution-focused leadership role where success is measured by program delivery performance, achievement of business objectives, stakeholder confidence, and sustained operational readiness.

• Lead end-to-end delivery of the retail modernization program, establishing program governance, delivery operating models, execution frameworks, and performance management mechanisms across all work streams
• Manage 200–300 person global delivery organization across US onshore and India Global Capability Center (GCC) teams, driving accountability, ownership, and execution excellence through clear governance and decision-making processes
• Drive roadmap execution, milestone achievement, scope management, budget oversight, and business outcome realization; proactively identify, upscale, and resolve delivery risks, dependencies, and blockers
• Establish cross-functional alignment between business priorities, solution architecture, technology execution, and operational readiness across business, product, technology, architecture, operations, and vendor teams
• Lead steering committees, governance forums, and executive reviews with customer leadership; provide transparency through delivery metrics, financial tracking, status reporting, and performance dashboards
• Translate retail business objectives into actionable delivery plans, implementation roadmaps, release strategies, and measurable outcomes; ensure program scope, budget, timelines, and quality objectives remain aligned to business commitments
• Drive organizational change and operational readiness across the customer organization; champion adoption, training, and sustained business value realization post-deployment
• Scale and optimize the India Global Capability Center engagement, managing offshore team productivity, quality, coordination with onshore teams, and cost efficiency across the program lifecycle

This position description identifies the responsibilities and tasks typically associated…