Regional Operations Specialist; SALES Capital Equipment Focus

The Sales Operations Specialist supports the end-to-end sales operations for capital equipment
, ensuring smooth coordination from pipeline tracking to delivery and post-installation follow-up.

This is a hands-on operational role working closely with sales teams, distributors, finance, and service teams. The position plays a key role in ensuring deal accuracy, operational efficiency, and timely revenue capture
.

• Maintain CRM system (e.g. Salesforce / Dynamics) to track capital equipment opportunities and long sales cycle
• Ensure accuracy and timely update
  s of deal status, timelines, and probabilities
• Support review of quotes and commercial term
  s, highlighting exceptions or gap
• Coordinate internally to ensure readiness for order execution
• Coordinate with internal teams and distributors to support timely delivery and installation
• Track shipping terms (Incoterm
  )s and ensure required documentation for revenue recognition
• Follow up on installation and acceptance documentatio
  n (e.g. installation certificates
• Maintain clear records to support audit and reporting need
• Support preparation of tender submission
  s by coordinating required documentation
• Maintain repository of technical specifications and regulatory certifications (e.g. CE/FDA
• Assist with documentation for large and complex capital deal
• Support coordination with finance on payment terms, documentation, and approval
• Assist in tracking deal progress and supporting internal approval processes
• Provide operational support on pricing and contract documentation

• Maintain accurate tracking of installed base (equipment location, status, utilization
• Monitor and manage demo equipment pool
  , ensuring visibility and proper usage
• Support reporting on assets to improve planning and deployment

• Track warranty periods and service timelines
  , supporting follow-up action
• Assist in capturing opportunities for service contracts and lifecycle management

• Min 3-6 years of experien
  ce in sales operations, commercial operations, or logistic
• Experience in medical device / capital equipme
  nt industry is preferred (robotics experience a plu
• Familiarity with CRM systems (Salesforce, Dynamics, etc
• Basic understanding of order fulfilment processes and documentation
• Exposure to revenue recognition concepts (IFRS
  15 / ASC
  60
  6) is an advantage
• Experience manag
  ing installed base or asset tracking da
  ta is a pl
• Detail-oriented, organised, and able to manage multiple tasks
• Good communication and coordination skill
• Able to work in English for daily communication