Customer Experience Intern - Global Trade

Customer Experience Intern (5 Months)

You've seen us everywhere, from a road trip passing over one of our trucks to the biggest ports in the world where we touch land to continue our journey All The Way to your front door. Now it’s your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose:
Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
• Conducts campaigns and sales promotions across customer opportunities
• Ensures all products and services are sold to the customer to maximize profitability
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Is fully responsible for customer satisfaction and has experience with customer interaction
• Has a full understanding of customers' business drivers, needs and requirements
• Manages the sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, call center issues and exception management

• New graduates open to internship opportunities or fourth‑year undergraduate degree students available 5 days a week
• Agility and capability to multitask
• Attention to detail
• Strong organizational and communication skills
• Flexibility to operate in a fast‑paced environment
• Fluency in Turkish and English
• Located at Istanbul

Istanbul

Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, age, religion, national origin, disability, sexual orientation, gender identity or any other characteristic protected by law.