Client Partner Executive- Records Creative Team

The role sits within the GWR MENA & Türkiye Consultancy team, with the primary focus of supporting our clients’ goals —whether they are individuals, organizations, government departments, or nonprofits in reaching their ambitious goals and offering expert guidance and support. The role requires strong collaboration with the Consultancy team with its primary focus on Turkiye, and the attending of client meetings and outreach trips within Turkiye whenever required with the team.

The Client Partner Executive, Records Creative Team is accountable for ensuring client satisfaction by thoroughly understanding the Clients brand, objectives, and creative vision. The support extends to handling projects for clients in the Levant region and working closely with the consultancy team.

This role entails evaluating and verifying record inquiries while collaborating with clients to understand their motivations and provide customized, creative solutions, ensuring the process is both accessible, motivating, and overall successful.

Key responsibilities include managing the creative process from concept to completion, ensuring that clients maximize the value of their one-of-a-kind partnership with Guinness World Records!

The Client Partner Executive:
Records Creative role is designed to empower clients whether individuals, organizations, governments, or nonprofits in reaching their ambitious goals by offering expert guidance and support.

This is accomplished through the following duties and responsibilities:

Client Relationship Management
:
Supports clients by aligning records with their vision and goals, offering tailored and creative solutions for success.

Creative Brainstorming Collaboration
:
Leads brainstorming sessions for innovative record ideas, respecting each client's uniqueness while ensuring feasibility. Following client Brief and Brainstorms session, create a Records Creative Report and Deck within 2-3 business days alongside the commercial sales team. Ensure the client materials outline the value of working with GWR alongside the commercial marketing team.

Assessment of Record Enquiries
:
Utilizes knowledge of record guidelines to make informed, logical decisions, working closely with Senior team members, adapting policies as needed to manage complex record scenarios.

Record Approval and Documentation
:
Reviews documentation for accuracy during record approval, streamlining processes without sacrificing rigor to simplify the verification journey.

Feedback Collection
:
Gathers client feedback for process improvement, enhancing the record-breaking experience.

Record Guideline Development
:
Collaborates with senior team members to create accessible guidelines, simplifying record-breaking for clients.

Adjudicator Coordination
:
Assists with booking adjudicators for events, ensuring smooth client-adjudicator relationships.

Customer Service Excellence
:
Maintains high client service standards with timely communication, supporting clients and ensuring seamless project delivery in line with SLAs.

Issue Resolution
:
Actively resolves client issues and inquiries to ensure satisfaction and a smooth project experience, elevate to Senior team members as needed.

Operations & Logistics
:
Work alongside our vendors to process and ship certificates to record holders.

0-3 years of relevant experience within an account management, client handling role. Undergraduate Degree preferred but not required. Proficient in MS Excel, Word and PowerPoint preferred.

Customer Service:
Understanding of best practices for client satisfaction and managing inquiries.

Project Management:
Communication skills and knowledge of project time frames and deliverables.

SLA…