Customer Experience Intern

As a Customer Experience Intern, you will support the Marketing and Customer Experience team in delivering seamless customer processes and maintaining high-quality customer data.

In this role, you will contribute to various operational activities, including customer information management, sales documentation processes, digital customer communication, and data quality initiatives. You will also gain hands‑on experience with global systems such as SAP and Genesys Cloud while working closely with Sales, Customer Experience, and Marketing teams.

This internship offers a unique opportunity to understand customer-facing business processes and play an active role in supporting Hilti's customer experience strategy.

• Supporting customer master data maintenance and data quality activities
• Verifying and updating customer information, including company and contact details
• Supporting sales administration processes and documentation management
• Consolidating and reviewing sales‑related forms and records
• Responding to customer inquiries received through digital channels in line with internal guidelines
• Supporting customer account ownership transfer processes in SAP
• Working with global customer communication platforms, including Genesys Cloud (CCC)
• Collaborating with Customer Experience, Sales, and Marketing teams on day‑to‑day operational activities
• Providing operational support for customer‑focused projects and initiatives
• Contributing to continuous improvement of customer processes and data accuracy

• Bachelor's degree student or recent graduate in Business Administration, Economics, Engineering, or related disciplines
• Availability to work full‑time or at least 3 days per week during the internship period
• Good command of English
• Strong attention to detail and accuracy
• Proactive and solution‑oriented mindset
• Strong sense of ownership and willingness to learn
• Ability to manage multiple tasks in a dynamic environment

• A caring and performance‑oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Comprehensive career development opportunities that ensure your success is our priority.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.