Field Clinical Specialist - NM Asian Side

Position Summary

The primary objective of the Field Clinical Specialist (FCS) is to provide in‑house and field‑based clinical and technical training/support for medical devices for the assigned country and therapeutic areas. The candidate will be responsible for training health care professionals in the use of pre‑ and post‑market medical devices and associated surgical procedures; installing, upgrading, and troubleshooting the Company’s products in the field;

programming devices and providing technical expertise in the development of new products. The candidate will perform these duties and develop the necessary training materials in compliance with the Company’s policies.

• Surgical case coverage, follow‑up support and troubleshooting of the assigned Liva Nova Products.
• Conducting patient in‑services for products.
• Conducting required training for new and existing investigative centers.
• Conducting training of Liva Nova employees.
• Develops, implements, and manages product and system training for all commercial personnel including new hire training, system training, product launch and ancillary follow‑up trainings.
• Identifying, strategizing and implementing ongoing training needs.

• Represents Liva Nova for the respective field during surgeries, implants, device programming and other activities.
• Demonstrates expertise in all aspects of medical devices and troubleshooting techniques.
• Provides support and follow‑ups in hospitals and clinics, as specified in study protocols or through commercialization efforts.
• Receives technical inquiries from customers, distributors and employees, researches solutions to questions or problems.
• Provides support as needed for surgeries, reprogramming, troubleshooting, follow‑up, etc.

• Builds professional and technical knowledge by engaging with customers, attending scientific conferences, educational workshops, delivering presentations and training to field personnel and reviewing professional publications.
• Regularly educates and updates physicians/clinicians and clinic follow‑up staff on new product releases of device systems and features, including both hardware and software modifications.
• Liaison between R&D and physicians to coordinate beta testing—develop protocols and recruit centers.
• Facilitates submission of research for presentations; works with internal contacts and physicians to prepare scripts, slides, overheads, PowerPoint presentations.
• Aids physicians with technology – literature searches, engineering, Liva Nova technology.
• Maintains open, effective communication with all Liva Nova functions, including Regulatory Assurance, Quality Assurance, Compliance and Product Development, as well as with employees.
• Creates and updates instructions for use, physician and patient manuals, and other system documentation as required such as translations.
• Generates literature/training materials—creates tech memos, facilitates Sales and Marketing personnel with marketing literature review.
• Assists sales to identify and target physicians.

Travel may be extensive, up to 80%, including international trips.

• Ability to communicate effectively with health care professionals.
• Ability to instruct/coach others on use of products and clinical applications.
• Strong interpersonal skills and professional demeanor.
• Effective problem‑solving and troubleshooting skills.
• Excellent organizational skills.
• Ability to prioritize under pressure.
• Solid MS Office skills including PowerPoint.
• Ability to manage multiple tasks simultaneously.
• English level at least B2 or Upper Intermediate (including medical terminology) is a must.

Bachelor's degree in a health‑care related field. Advanced degree in health sciences or engineering preferred.

Prefer prior experience of at least 3+ years as a field clinical role, technical representative, technology trainer, or clinical trainer in the medical device field. Must have surgical experience.