IT Infrastructure & Systems Associate - IT; Information Technology

We are looking for a motivated IT Support & Infrastructure Associate to join our IT team. This role is ideal for recent graduates or early-career professionals who are looking to build a career in IT Infrastructure and Systems Administration.

Working in a banking environment, you will gain hands‑on experience with enterprise IT operations, systems administration, virtualization technologies, SQL Server, IIS, networking, firewall administration, information security, audit processes, and regulatory compliance requirements while supporting critical business and technology services.

This position offers an excellent opportunity to develop technical expertise within a highly regulated industry and build a strong foundation for a long-term career in IT Infrastructure.

• Provide first-line IT support for hardware, software, mobile devices, and office applications.
• Manage and resolve user incidents and service requests in a timely manner.
• Support user account administration, access management, and directory services.
• Perform routine infrastructure monitoring and operational checks.
• Assist in server administration, maintenance, and backup operations.
• Support database servers, virtualization platforms, and related infrastructure services under the guidance of senior team members.
• Assist with routine operational activities, scheduled jobs, and batch process monitoring.
• Gain experience with network infrastructure, firewall technologies, and connectivity troubleshooting.
• Support IT asset management and maintain inventory records.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Contribute to information security, audit, risk, and regulatory compliance activities.
• Coordinate with internal teams and external service providers when required.

• Studies & experience:
  Bachelor's degree in Computer Engineering, Information Systems, Computer Science, or a related field.
• Recent graduate or up to 2 years of experience in IT Support, Service Desk, Help Desk, or Infrastructure-related roles.
• Strong English and Turkish communication skills (written and spoken).
• Strong interest in IT Infrastructure, Systems Administration, Information Security, and Banking Technologies.
• Basic knowledge of Windows operating systems and server environments.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
• Exposure to SQL, virtualization technologies, or web server concepts is a plus.
• Strong task follow‑up and execution discipline.
• Ability to prioritize and manage multiple responsibilities effectively.
• Comfortable working with international teams.
• Strong sense of ownership and accountability.
• Strong communication and interpersonal skills.
• Proactive, collaborative, and eager to learn.
• Analytical mindset with strong problem‑solving abilities.
• Attention to detail and commitment to quality.
• Ability to work effectively in a regulated and process‑driven environment.

• A strong foundation for a career in IT Infrastructure and Systems Administration.
• Exposure to banking technology operations and enterprise IT environments.
• Hands‑on experience with systems administration, SQL Server, IIS, virtualization, networking, and firewall technologies.
• Practical experience in information security, audit, governance, risk management, and regulatory compliance.
• Learning and development opportunities within a highly regulated industry.
• A collaborative and supportive team environment.
• Employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities.