Customer Lifecycle & Onboarding Senior Business Analyst; Hybrid

We will only consider applicants residing in Istanbul
.

At Intertech, we continuously improve our banking systems and applications to meet evolving business needs and support technological development.

As part of our ongoing CRM initiatives, we are looking for an experienced Senior Business Analyst to contribute to the development of our CRM applications and the enhancement of customer-related processes.

In this role, you will contribute to the continuous improvement of our CRM applications and customer-related processes. You will play a key role in translating business needs into effective solutions, supporting product development, and ensuring high-quality business analysis deliverables throughout the software development lifecycle.

We are looking for a proactive and experienced professional with strong business analysis skills, solid CRM domain knowledge, and the ability to work effectively with business and technology teams.

We are looking for talented, passionate and agile minded Senior Business Analyst for our teams.

• Bachelor’s degree in Computer Engineering, Industrial Engineering, Mathematical Engineering, Management Information Systems (MIS) or a related field.
• Minimum 10 years of experience in system analysis, business analysis, project management, and/or software development.
• Experience in banking or the financial sector preferred, with strong domain knowledge in CRM applications.
• In-depth knowledge and experience in Software Development Life Cycle (SDLC), project management methodologies, and Agile/Scrum frameworks.
• Proficient in requirements gathering & elicitation, requirements analysis, scope management, and functional documentation.
• Strong SQL skills with the ability to analyze data, database structures, and system-to-system data flows.
• Experience in API and integration processes, with hands-on proficiency in Postman and Swagger.
• Experience in using Jira and Confluence tools.
• Strong communication, negotiation, persuasion, stakeholder management, and conflict resolution skills, with the ability to collaborate effectively with business units and technical teams.
• Advanced analytical thinking, problem-solving, planning, and prioritization skills, with the ability to evaluate complex business needs and generate actionable solutions.
• Proactive, results-oriented, responsible, and effective in a team environment.
• Eager to share knowledge and experience, mentor team members, and contribute to the development of shared working standards.
• Open to learning, with the ability to quickly adapt to new technologies and evolving business needs.
• Good written and verbal communication skills in English.

What will you do?

• Gather and analyze business requirements for CRM applications and prepare functional specifications.
• Work closely with business units and technical teams to turn business needs into technical solutions and manage stakeholder expectations.
• Review business analysis documents and functional designs to ensure quality and consistency. Guide other analysts and provide feedback on their work.
• Develop a good understanding of assigned products and processes. Contribute to the product roadmap and support business decisions.
• Support project planning and tracking by identifying dependencies, estimating timelines and costs, and assessing risks.
• Follow the SDLC process and support all stages of projects, including analysis, design, development, testing, and deployment.
• Work with development teams to evaluate solutions, analyze system interactions, and support integration activities.
• Prepare test documents, execute functional tests, support User Acceptance Testing (UAT), conduct regression testing, and track defects to resolution.
• Monitor applications after deployment, analyze production issues and identify their…