Team Manager Airport

Job Purpose

To be a Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the Store team and to the final Client. To be responsible for effectively supervising all floor activities and achieving the sales objectives through providing an exceptional Customer experience. To be a visible presence in supporting the business by leading, training and developing the floor team always ensuring that commercial strategies and company procedures are proactively put in place and collaborating with the Department Managers.

• Drive your Floor Team to exceed Financial as well as KPIs targets and maximize sales performances and contribution to support the success of the entire store.
• Support the Store Manager to develop and implement business plans, through the analysis of the floor's performances and proposal of relevant action plans.
• Be present on the sales floor, ensuring highest standard of approach and service to Clients.
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives.
• Foster the product knowledge within the floor and work with relevant functions to support product/ collection training needs.
• Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences.
• Strengthen Client loyalty supporting the department team to carry out clienteling initiatives.
• Proactively identify opportunities to gain new Clients in order to grow department sales.
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome.

• Act as a strong Staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client.
• Having understood the needs and priorities, train and inspire the floor sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Guarantee team development through coaching and follow-ups on individual action plans.
• Actively support the Store Manager in mapping the market for sourcing talents.
• Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure.

• Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.
• Provide feedback and suggestions concerning floor needs firstly to the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments.
• Be the guarantor for an effective and efficient back of house organization for the floor, taking responsibility for the protection of the company's assets as well as ensuring the staff grooming standard is maintained.
• Ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Departments.
• Ensure all the floor team is properly updated and trained on product knowledge and sales tools.

• Business driven
• Leadership and team management
• Strong customer service mindset
• Confident, enthusiastic and positive
• Mature, assertive and concrete
• Organized, flexible and detail oriented
• Business/Retail Management degree
• Interest in luxury/fashion, art and design
• Very good knowledge of English language and preferably of a second language

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.