Senior Product Manager - Client Communication

Location: Bardi

In this role you will own the end-to-end platform for client communications, delivering a cohesive, compliant experience across channels. You will partner with CRM, Operations, Compliance, Product and Engineering to unify tools and data, close regulatory gaps, and enable scalable growth. You’ll shape the roadmap for a greenfield, event-driven orchestration layer and a shared communication log, driving operational excellence. This is a chance to define how Qonto’s teams communicate with customers at scale, using a modern, cross-functional platform.
Own greenfield development of the shared, event-driven orchestration layer and a unified communication log
Define and drive the initial product roadmap for the client communication platform
Enable cross-functional collaboration across CRM, Operations, Compliance, Product, and Engineering
Build a scalable system that teams across the company can readily adopt
Close regulatory gaps and improve operational excellence through the communication platform
Hands-on with communication/CRM platforms (e.g., Braze, Customer.io) or similar notification systems
Experience operating in environments with competing stakeholder claims (Regulatory, Marketing, Product, Operations)
Strong stakeholder management and ability to influence senior leadership
Clear and confident communication
Cross-functional leadership
Strategic thinking and problem-solving
Braze
Customer.io
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