Junior Customer Service & Digital Operations Specialist

Location: Corridonia

Tradition and innovation declined according to the standards of quality and luxury, here is the vocation of Santoni to the continuous pursuit of excellence. Since 1975 we are Builders of beauty", with commitment and passion devoted daily to the realization of a project in which we have invested time and love the culture and the Italian manufacturing tradition.  The secret of success lies in the value of Santoni of people engaged with us and who share our passion and our ethics.

Intelligence, imagination and intuition guide our strategic choices.  To expand our workforce, we are looking for a  Junior Customer Service & Digital Operations Specialist, t  o support day-to-day customer care and e-commerce operations by managing key service tasks such as orders, returns, customer data updates and first-line interactions, contributing to the delivery of a luxury-level service in line with Santoni’s brand values.

Key Responsibilities:

• Daily monitoring of orders and shipments, addressing issues or delays
• Managing returns and post-sales communications across all channels (email, phone, chat)
• Handling customer master data and ensuring CRM/e-commerce platforms are always up to date
• Coordinating with logistics and operations to support accurate documentation and flows
• Supporting the Digital Concierge team with back-office needs and escalations
• Generating weekly KPIs and service quality reports
• Ensuring brand tone and high-end experience in every customer interaction  Requirements:
• Previous experience (even short-term) in e-commerce customer service, preferably in fashion/luxury
• Educational background in languages, economics, marketing or similar
• Strong command of Microsoft Office, especially Excel
• Familiarity with CRM and e-commerce platforms (Salesforce Commerce Cloud, Hubspot, etc.)
• Analytical mindset, attention to detail and customer focus
• Team player with excellent communication and empathy
• Fluency in Italian and English; other languages are a plus