Customer Service Office - Stage

Location: Turbigo

⚠  PLEASE READ BEFORE APPLYING  ⚠
This is a  6 months Internship
Fluent level of  English and Italian  is required
You are living in Milan
YOUR MISSION   As a Customer Service Office Intern you will be providing support to the rest of your teammates on delivering first class customer experience.
You will be part of a proactive and effective team as key contact for customers in their journey with CHEP, with the extraordinary opportunity of improving your skills in asset productivity and customer support.
YOUR GOALS    Take preventive and proactive action to  ensure that customer satisfaction is maximized .
Management of Mailboxes and  inbound/outbound calls management with particular focus to SMEs.
Support the team in  Customer Experience initiatives.
Account Analysis and Control – Using specific tools: undertake account analysis to  identify trends in customer activity and possible deviations on asset productivity . Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.
Manage  administrative tasks  using SAP and local tool.
WHAT WE ARE LOOKING FOR    University degree:
Economic, Statistic,
Your Mindset:
Customer focus, Drive for results, Analytical skills, Problem solving,
Your Tech skills:
Outlook and Microsoft office package, desirable
WHAT WE OFFER    Highly educational internship;
Attractive internship compensation;
Monthly meal voucher.

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