Customers Service Specialist

Location: Riese Pio X

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Customers Service Specialist

Location:

Riese Pio X, TV, IT, 31039
Facility: RIESE PIO X-6202
Division:
Global APS
Lyondell Basellis a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary Mo Re Tec  recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare.

LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
Come Join an Inclusive Team
The Customer Service Specialist is the point of contact between the company and its customers for the operational management of orders and commercial requests. The role ensures a high level of customer service by guaranteeing process accuracy, respect of timelines, and effective collaboration with internal functions such as Sales, Logistics, Finance, and Planning.

The Role reports to the Commercial Director and interacts directly with customers.
A Day in the Life

Enter, check, and confirm customer orders in company systems (ERP NAV)
Monitors order status, shipments, and deliveries
Handles claims, returns, and non-conformities in collaboration with Quality and Logistics
Supports customers with information on products, pricing, availability, and commercial terms
Coordinates with the Sales team on promotions, contracts, rebates, and customer agreements
Maintains and update customer master data
Collaborates with Finance on credit management activities and payment issue resolution
Contributes to continuous improvement of Customer Service processes
Applies and complies with the rules and procedures relating to the Security aspects (ISO
28000 management system), OCS program, Quality ISO 9000
You Bring This Value
Education and

Key Requirements:

High School Diploma or Bachelor's degree, preferably in Economics, Languages, or related fields

Work Experience:

2–5 years of experience in Customer Service, Sales Support, or Order Management roles
Experience in structured and/or multinational environments is a plus

Languages:

fluent in spoken and written English and Italian, additional languages are a plus

Licenses &

Certifications:

Professional qualifications or certifications are preferred but is not mandatory

Skills

Strong customer-oriented mindset
Excellent communication and interpersonal skills
High level of accuracy and attention to detail
Ability to work under pressure and manage multiple priorities
Problem-solving attitude
Team spirit and collaborative approach
Professional approach and manner at all times. Ability to interact with all people of all levels within the organization and externally.

What We Offer
We offer an environment where we encourage personal and professional growth and where you will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. Lyondell Basell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Build Partnerships
Grow Capabilities
Promote Inclusion
Motivational Fit
Technical Skills
Deliver Results

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