Customer Care Representative

Location: Vimodrone

Customer Care Representative (Temporary Contract)
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.

Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Representative (18 month-contract)
We are looking for a Customer Care Representative in Vimodrone (Milan) to be the central link between the customer, operations, sales team and GBS to ensure that our client's requirements are met in the most efficient and cost-effective way. You will also build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

You will report to the Team Lead Customer Care Italy and your main responsibilities will be:

Strategy design and execution:

Build Customer Care strategy and follow global guidelines

Project management:

Identify opportunities for improvement in Customer Care and participate in projects

Provide support for assigned customers and affiliates to meet order requirements and escalate issues

Collaboration with customers, operations, sales, and GBSResolve issues and requests for order changes and inquiries internally and externally

Handle customer complaints and returns

Determine corrective actions with the help of the Support Office, Control Tower and Continuous Improvement Prepare Debit and Credit notes and other billing activities

Manage customer expectations and build relationships

Collect Customer Forecast and work with planning on information relating to demand planning and stock positions and participate in demand planning meetings

Understand and oversee all aspects of supply chain management and coordinating full order cycle,Ask for and act upon Customer feedback

Update accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirements

Provide coverage and support accounts for other team members

Know how to diffuse a difficult situation and get resolution with the customers

Follow the new Customer/product processes and help improve new customer experience

Participate in Customer visits and presentations

Take Ownership of Customer Safety Stock Contracts management ensuring adherence to Givaudan'sprerequisites and with Inventory impact assessment,Spot and correct Supply/Capacity issues of Finished goods, Raw material without customer impact,Coordinate Product life cycle management focusing on efficient introduction and removal of products

You?

High School or Secondary Education;
Associate or University Degree preferred

Italian and English knowledge, additional languages a plus2+ years of experience in the industry including customer facing role Knowledge of SAP and associated processes

Demonstrated Customer Relationship Management Basic Inventory Management knowledge

Understanding of Incoterms and Shipping Terminology

PLEASE, UPLOAD THE CV IN ENGLISH.#LI-Hybrid At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

About the company

Givaudan is a Swiss multinational manufacturer of flavours, fragrances and active cosmetic ingredients.

Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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